Terms of Service/Use

1. Service Use:
   • Customers shall not use Voyceintel services for illegal recordings or any unlawful purpose.
   • Customers are responsible for ensuring compliance with all applicable laws, including obtaining necessary consent for recording in jurisdictions that require it.
2. Account Security:
   • Customers are responsible for maintaining the confidentiality of their account credentials and access codes.
   • Sharing account access with unauthorized individuals is strictly prohibited.
   • Customers must immediately notify Voyceintel of any unauthorized use of their account.
3. Account Inactivity:
   • Accounts that remain inactive for more than 90 days may be subject to suspension or termination.
   • Reactivation of inactive accounts may require additional verification or authentication.
4. Service Misuse:
   • Customers are prohibited from engaging in activities that disrupt or interfere with the Voyceintel service, servers, or networks.
   • Unauthorized access to other user accounts or attempts to compromise the system's security are strictly forbidden.
   • Voyceintel reserves the right to investigate and take appropriate action against any suspected misuse or illegal activities.
5. Service Limitations:
   • Voyceintel may terminate calls with more than 60 seconds of continuous silence to conserve system resources.
   • Voyceintel is not responsible for any messages or data lost due to dropped calls or network interruptions.
   • Service availability and quality may vary depending on factors such as network conditions, device capabilities, and geographic location.
6. Cost Responsibility:
   • Customers are solely responsible for any carrier charges, including SMS messaging fees, incurred while using the Voyceintel service.
   • Voyceintel is not liable for any additional costs or charges imposed by the customer's carrier or service provider.
7. Policy Violation Consequences:
   • Voyceintel reserves the right to suspend, terminate, or restrict access to user accounts for violations of these Terms of Service/Use, Privacy Policy, or any applicable laws.
   • In the event of account termination due to policy violations, customers will not be entitled to any refunds for unused tokens or purchased storage.
8. Policy Amendments:
   • Voyceintel reserves the right to update, modify, or revise these Terms of Service/Use and the Privacy Policy at any time.
   • Customers will be notified of any material changes via email or through the Voyceintel website.
   • Continued use of the service after policy updates constitutes acceptance of the revised terms.
   By using Voyceintel, customers acknowledge that they have read, understood, and agree to be bound by these Terms of Service/Use and the Privacy Policy. It is the customer's responsibility to review these policies periodically for any updates or changes.